2025·Product Manager·Web App
Repair Insurer Claim
Streamlining the claim-to-repair flow between insurers, workshops, and customers — cutting turnaround time and removing manual back-and-forth.
Product ManagerWorkflow
project cover — drop screenshot
The problem
The claim-to-repair flow was full of manual handoffs between insurers, workshops, and customers. Every handoff added delay, and the back-and-forth made it hard to know where any claim actually stood.
What I did
Mapped the full claim journey end-to-end with all three parties, identified where time was lost, and designed a streamlined workflow that gives everyone a clear view of claim status at every step.
Outcome
A significantly shorter turnaround time from claim to repair, with far less manual chasing between parties.