2024·PM · UI/UX·Web App
Workflow Management of Maintenance
From request to resolution — structuring maintenance workflows with clear ownership, SLAs, and status tracking so nothing falls through the cracks.
PM · UI/UXWeb App
project cover — drop screenshot
The problem
Maintenance requests had no clear owner, no defined SLA, and no way to track status. Things fell through the cracks — and when they did, nobody knew who to hold accountable.
What I did
Structured the maintenance workflow from request to resolution: clear ownership, defined SLAs, and a status model everyone could understand. Combined product management with hands-on UI/UX to make the workflow feel natural to use.
Outcome
Maintenance requests now have a clear path from creation to resolution, with nothing slipping through the cracks.